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Open Create an incident response strategy for properties owned by CPT
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  • Create an incident response strategy for properties owned by CPT

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  • Open Issue created by Administrator

    Created by: marybelzer

    Problem to solve

    Lacking clarity on ownership, escalation path and execution plans for incident response

    Measure of success

    1. Incidents are handled quickly and consistently by designated owners
    2. Strategy is documented in the handbook

    Solution summary

    Develop an incident response plan and document in the handbook

    Artifacts:

    • TO DO

    What specific customers are we iterating on the problem and solution with?

    • TO DO

    Impact on use cases

    Many of the sites we own contain content relating to the five use cases, and we need to respond quickly and effectively to any downtime to keep that message visible to our customers.

    Delivery plan

    • Develop an incident response plan
    • Document in the handbook
    0 of 2 checklist items completed
    • Merge request
    • Branch

    Activity

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