Create an incident response strategy for properties owned by CPT
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- Truncate descriptions
Created by: marybelzer
Problem to solve
Lacking clarity on ownership, escalation path and execution plans for incident response
Measure of success
- Incidents are handled quickly and consistently by designated owners
- Strategy is documented in the handbook
Solution summary
Develop an incident response plan and document in the handbook
Artifacts:
- TO DO
What specific customers are we iterating on the problem and solution with?
- TO DO
Impact on use cases
Many of the sites we own contain content relating to the five use cases, and we need to respond quickly and effectively to any downtime to keep that message visible to our customers.
Delivery plan
- Develop an incident response plan
- Document in the handbook