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Document how Product can get info and trends from Customer Support

Warren Gifford requested to merge document-cs-product-feedback into main

Created by: Joelkw

Very often (1, 2, 3 ) a product team member has noted that support tickets are a valuable source of product feedback if we can have insight into them, and they are right. But instead of asking this in slack, we should document it here. My bad for not doing so sooner – and for not doing so after the first repeat. Had no idea it'd be such a popular question 🙂.

@virginiaulrich I imagine if the process goes well, when you document the quarterly handoff we should link it from here (I'll try to do that but sharing that thought now). I've also tried to update a few other moments where it's CS instead of CE now but please do correct any mistakes.

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