Create an incident response strategy for properties owned by CPT

Created by: marybelzer

Problem to solve

Lacking clarity on ownership, escalation path and execution plans for incident response

Measure of success

1. Incidents are handled quickly and consistently by designated owners
2. Strategy is documented in the handbook

Solution summary

Develop an incident response plan and document in the handbook

Artifacts:

• TO DO

What specific customers are we iterating on the problem and solution with?

• TO DO

Impact on use cases

Many of the sites we own contain content relating to the five use cases, and we need to respond quickly and effectively to any downtime to keep that message visible to our customers.

Delivery plan

• Develop an incident response plan
• Document in the handbook