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Closed Self-service Teams subscription is appearing as "Enterprise" in customer's Sourcegraph instance
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  • Self-service Teams subscription is appearing as "Enterprise" in customer's Sourcegraph instance

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  • Closed Issue created by Warren Gifford

    Created by: dadlerj

    Report from https://app.hubspot.com/contacts/2762526/company/2848654526

    From @eliRsourcegraph (conversation starting at https://sourcegraph.slack.com/archives/C0B2RU51Q/p1610667316004600?thread_ts=1609783035.430400&cid=C0B2RU51Q):

    just hopped off a call with $CUSTOMER (Salesforce link) and they’ve been on self serve since July of last year. Their dashboard reflects 25 users on Enterprise plan

    And then:

    If I understand correctly from the conversation, $CUSTOMER has the full enterprise feature set (according to their dashboard, unless there’s no distinction in the admin section), as they bought the team plan in July of last year?

    If this is the case, it's a bug. I see four potential sources of the issue:

    1. Our self-service license key generation (at https://sourcegraph.com/user/settings/subscriptions/new) are generating license keys that aren't "tagged" as Team tier. We can test this by purchasing a license there, and applying it to a new Sourcegraph instance, and then seeing what shows up on the Site-admin > Overview page

    image

    1. Sourcegraph itself might not be recognizing and respecting the "team" tag in license keys (or is it "teams"?). We can test this by manually creating a license key that has the appropriate tag (at https://sourcegraph.com/site-admin/dotcom/product/subscriptions) plugging it into a Sourcegraph instance, and seeing what shows up on that page.

    2. Since this is an old customer (1+ year old) this may no longer be an issue (perhaps we used a different tag at the time they purchased their license key?)

    3. Perhaps they are looking in the wrong place or there is some confusion over what they are supposed to see.

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